Legal

Refund and Cancellation Policy

SARVARC Workspace · Effective 14 October 2026 · Last updated 14 October 2026

Provided by: SARVARC, an MSME-registered proprietorship (Udyam Registration No. UDYAM-GJ-01-0682251), Ahmedabad, Gujarat, India. Contact: contact@sarvarc.com

1. Summary

  • Payments to SARVARC are currently voluntary contributions that support the development of SARVARC Workspace. They are generally not refundable.
  • If you were charged by mistake, charged twice, or paid and did not get what you paid for, tell us within 7 days and we will refund you in full.
  • Approved refunds go back to your original payment method in about 5 to 10 business days.
  • You can ask us to cancel any recurring payment at any time.

2. What this policy covers

This policy applies to every payment you make to SARVARC through Razorpay or Ko-fi, including support contributions, donations, and any paid plan we may offer in the future. It should be read with our Terms of Service and Privacy Policy.

3. Support contributions and donations

At this stage, SARVARC Workspace can be used without a fixed fee, and payments are voluntary contributions that help fund development. Because a contribution is given freely and is not a purchase of goods, it is generally non-refundable once the payment succeeds.

4. When we will refund

Email us within 7 days of the charge if any of these happened:

  • you were charged twice for the same payment;
  • you were charged an amount different from what you chose or what was shown to you;
  • the payment was made without your authorisation (we may ask you to also report it to your bank);
  • you paid for a plan or feature and, because of a fault on our side, could not access it, and we could not fix it within a reasonable time;
  • you were charged after you properly cancelled a recurring payment.

If the claim is valid, we will refund the full amount affected.

5. When we will not refund

  • Voluntary contributions and donations that were made correctly and as intended.
  • Requests made more than 7 days after the charge, unless the law requires otherwise or there are exceptional circumstances.
  • Accounts closed or suspended for breaking the Terms of Service.
  • Loss of access caused by your own device, browser, internet, or third-party services (for example Google Drive).
  • Payments already refunded or reversed by your bank, card issuer, or payment provider (a chargeback).

This does not limit any refund right you have under applicable consumer protection law.

6. Failed or pending payments

If money left your account but the payment shows as failed or pending, do not pay again straight away. Payment systems usually reverse such amounts automatically within 5 to 7 business days. If it is not reversed after that, email us with your payment reference, or contact your bank or Razorpay with the transaction ID.

7. How to ask for a refund

Email contact@sarvarc.com with the subject "Refund request" and include:

  1. your name and the email you use on SARVARC;
  2. the date and amount of the payment;
  3. the payment reference or transaction ID (from your Razorpay or Ko-fi receipt);
  4. a short reason for the request.

We will reply within 3 business days. If we need more information, we will ask for it.

8. How refunds are paid

  • Refunds go to the original payment method (card, UPI, net banking, or wallet). We cannot refund to a different account.
  • After we approve a refund, we start it within 3 business days.
  • Your bank or payment provider then usually takes 5 to 10 business days to show the money. We do not control their timelines.
  • Payment gateway fees may be non-recoverable in some cases. We will tell you if any amount cannot be returned.
  • Ko-fi payments follow Ko-fi's own refund process, and we will help you contact them where needed.

9. Cancelling a recurring payment

SARVARC does not charge recurring fees at this time. If we introduce a subscription in future, you will be able to cancel it at any time, and cancellation will stop the next renewal. Your access will continue until the end of the period you already paid for. We will show clear instructions for cancelling before you subscribe. Until a cancel button is available in the app, you can cancel by emailing contact@sarvarc.com.

10. Taxes

If a payment included tax (such as GST) and we refund the payment, the related tax is refunded with it.

11. Changes to this policy

We may update this policy when our plans or prices change. The "Last updated" date will change, and refunds follow the policy in force on the date of your payment.

12. Contact

SARVARC, Ahmedabad, Gujarat, India
Email: contact@sarvarc.com
Grievance Officer: Prayag Pathak, Proprietor and Founder
Website: https://sarvarc.com

Also read: Privacy Policy · Terms of Service

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